User Acceptance Testing – How To Do It Right!
This is because of its strong influence on the response of the email recipient While your email subject and introduction create the first impression on your recipient, closing and sign-off dictate the kind of response you get.
You definitely don't want your business email closing to water down the contents of your email. More about starting your emails professionally here In addition, the content and arrangement of the information in your sign-offs are very important and strategic.
You should always aim to make yourself very easy to contact by including all your important contact information, especially in first contact emails. If you are contacting a potential client, business partner or associate for the first time, you should provide alternative contact information in your closing.
These should include phone, email, website etc Different Ways to End Business Emails Different people have their preferred ways of ending professional emails. Some people like to simply close with Thank you and then sign off their name. Some end by reminding their recipients to take action on the emails or by reminding them of the main thrust of the emails.
Common Business Email Closings Let's consider some of the more common business email closings: 1. Email Closing Showing Anticipation and Concerns Some people like to end their emails with an expression of the action expected from the recipient. They believe this will commit the recipient to take action on the email. This method is very much acceptable in business. Between business partners or entrepreneur to venture capitalist: Looking forward to discussing the proposal at the dinner. Business owner to the client: Do not hesitate to contact me if you have any concerns.
Manager to the secretary: Looking forward to receiving the minutes of the meeting. Business Email Closing Expressing Appreciation Closing a business email by showing appreciation is a nice way to end an email. Just like in our everyday life, people like to be appreciated. Aside from serving as a closing, this kind of closing also leaves the recipient feeling good. Thanks again, Ayo Oyedotun Or Thank you for letting me know you will be available.
Warm regards, Ayo Oyedotun Or I truly appreciate this gesture. Kind regards, Ayo Oyedotun 3. From the examples below, you will see that this kind of closing shows there is little or no relationship between the sender and the recipient.
This is the type of closing you would expect from a choleric or a melancholy, but there is nothing wrong with closing like this. Recruiter to a job seeker: Please reply to this message to confirm that you accept our new offer. Supervisor to student: Please contact me for a proper review of your project proposal.
HOD to student representative: Please contact me to discuss the timetable for next semester. Signing Off with Considerations When you use any of the closings 1 to 3 above, it is nice to also sign-off with a consideration even though it is not compulsory.
Most people eventually jump this step after a few seconds of mulling over the right consideration to use. However, the most important thing is to ensure the consideration you choose is based on your level of familiarity with the recipient. How you close your email should be in tandem with the message of the email. It will be awkward to close a nasty email to a debtor with Cheers or All the best.
Your closing should include your name full name for first-time contact emails , even if you don't have time to include other details like job title, contact information, and website.
For some people, these are already part of their email signature. Also, avoid those huge signatures or advertising banners. Your official email address should be included if you are emailing from a personal email address. Your closing should remind the reader of the main thrust of your message and, at the same time, show your pleasure in communicating with the recipient.
Business email closing should also leave the recipient feeling good about you. This is where your choice of consideration also comes into play.
Below are other considerations you can use in closing your emails. Be sure to select one that fits your message.
The Ultimate Guide to Project Sign Off Sheets (incl. 7 Templates)
If carried out as early as possible and as regularly as possible, it not only alerts the development team to aspects that don't yet meet the requirements of the users, but also gives governance a better idea of progress.
If UAT is delayed, defects become expensive and troublesome to fix. The success of a new product or software application is at the mercy of how precisely it fulfils the requirements of its users.
Even if a company has successfully gone live with an innovative product, but has failed to ensure that it meets the requirements of the end users because its suitability was never properly checked, the consequences will be likely to be failure, poor consumer experience, brand deterioration and major financial loss because of having to identify defects and fix them.
Despite all this, there is little enthusiasm in the industry for User Acceptance testing UAT , and project governance continues to make the repeated mistake of undervaluing the process, whether using Agile or Waterfall methodologies. Without effective UAT User Acceptance Testing , the chances of the success of a development project are severely diminished.
That it is why it is such an important part of the delivery process. UAT can be carried out using an agile approach. In Agile, it is not an independent phase, but instead an iterative collaboration between all the project stakeholders, ensuring continuous test and feedback cycles. For User Acceptance testing, a Requirements Subject Matter Expert Requirements SME , or Business Domain expert, ensures that the requirements continues, throughout the delivery process, to be correctly understood and documented within the delivery team.
These can then be verified by means of UAT. It is a small investment to make to maximize their revenue and increase brand reputation in the market. It removes unpleasant surprises after release and deployment, and gives Governance a far better idea of development progress. It takes care to ensure that business processes that are essential for the business or which carry a risk of financial or reputational loss are rigorously checked.
User Accepted Testing UAT is a structured testing process that makes sure that all user requirements are performing as the user wants and expects. Does the vendor product screen display under ten seconds when the user selects it? Does the business flow handle exceptions and alternative flows? These are all valid UAT requirements which need to be fleshed out meticulously with their corresponding acceptance criteria.
The software or product must satisfy these criteria, before the customer or user will accept it. Requirements SME, who possess direct knowledge of end-to-end business processes, are a key part of the governance of an IT project.
They can manage stakeholders to simulate accurate business scenarios, understand the key system functionalities, are able to lead training efforts and can accurately assess the severity of defects and risks on the business. They will also have a critical role to prepare UAT and to design the overall structure of the tests, by means of a series of concise unambiguous requirements, which form the base for test cases.
By shepherding real business users through the process of running these tests, UAT reveals all the shortcomings of the application under development. This is only effective if there are concise user requirements, which will evolve over time as they are reviewed and refined in software projects.
Any application development has to meet its requirements. As well as ensuring that these are all identified and understood, a Requirements SME needs to specify the acceptance criteria in terms that can be understood by the entire team. As soon as an issue or defect is identified, it is fixed or resolved before the product is deployed, thereby saving time and cost. The Warning Signs Concentrating on other types of testing such as unit testing, integration testing or performance tests at the expense of UAT because of project time constraints If testing focuses on the technical functionality of the software instead of looking at the complete end-to-end testing process, defects will only be discovered after the product has shifted to production, and will be likely to cost at least ten times to fix than had it been captured earlier in the process Domain experts and business staff who lack the know-how and cannot accurately identify scenarios relating to the operation of the whole business process which needed to be tested.
With no expert input to extensively prepare and manage a user acceptance testing process and risk assessment errors will not be captured before the system goes live, the software application will not behave as the end users anticipate and the developers will be swamped by change requests from the business at the worst possible time to find and resolve major defects.
Requirements Subject Matter Experts must understand business and application software requirements and critical business flows, and be able to competently prepare and validate data which are realistic and pertinent to the business. UAT is seen as part of the deployment process rather than development UAT should be an integral part of the development process so that development teams can get immediate warning of any misunderstanding of the acceptance criteria.
This allows teams to make changes or a modification to the criteria at a point in the application lifecycle where it is easy to do so. There is no clear UAT plan in place An effective UAT plan needs to detail out the key focus areas, do a risk assessment and prepare the user acceptance test cases to test the system. These should use real world test scenarios for the applications and be in sufficient detail to implement scenario-based testing to conduct the UAT process.
There is no Change Control process Change control is as important as issue tracking in development. It makes all changes visible to the team and makes sure that team members can bring their expertise to bear on decisions on any proposed changes. This provides a better understanding of their impact and risks are understood. If Change control interferes with progress, it means that there are too many changes.
Complaining about change control is like complaining about the loud noise of a fire alarm when the building is in flames. UAT defect management is ad-hoc There must be an effective defect tracking and management processs that allows the delivery team to review test progress and metrics with the testing team, determine priorities and to resolve all defects found during UAT testing.
All high-priority defects that would prevent a deployment can be quickly. Testing is done in isolation by specialized testers UAT involves testers, developers, business representatives, Governance, administrators and third parties.
It is an aspect of development. All team members that are involved in the UAT process need a clear understanding of their responsibility, roles and tasks. All test needs and models must be discussed with the developers, QA team representatives, database administrators, Operations staff and the testing team.
Ambiguity in the definitions of requirements Ambiguous requirements often leads to testers and developers to unknowingly misinterpret them, which causes requirement errors to slip through UAT and morph rapidly into defects. These defects surface after implementation, at a time when it costs tenfold to pursue and resolve the same defect. It is therefore important to capture and define these shifting, ambiguous requirements and flesh out meticulous acceptance criteria so that the intended results are visible to all.
Ambiguity can be one of a range of critters. These include Ambiguous terms : subjective or vague terms that cannot be measured Conflicting requirements : Two or requirements that conflict each other Incomplete requirements : Missing values, business rules, etc.
Missing requirements : Possible missing requirements that have not been defined Unclear requirements : Requirements that can be interpreted in multiple ways Glossary : Term is not found in the glossary reference document Grammar, spelling and wording : Spelling mistake, grammar, rewording suggestion Key Steps When Implementing an End-to-End UAT Process User Acceptance Testing is a challenging part of software delivery.
If the process is fudged, it is too easy for buried issues to materialize quickly and escalate to the point that they risk the successful delivery of the development project.
Because software delivery relies on being able to change rapidly in response to changes in the business requirements and a better understanding of the business domain, UAT must rapidly change its criteria and scenarios to remain in step. This means that it is a process with its own lifecycle. It can be agile, but it must never lose precision.
We will discuss the process in a series of sections. Planning The UAT plan should be an accurate description of how to conduct the User Acceptance Test, couched in plain language that assumes the minimum of technical language. The test plan describes the effort and resources, entry and exit criteria for UAT, scheduling, test scenarios, test cases strategy, risk management and assessment and timelines of UAT testing.
Because priorities will be assigned to the business requirements, the planning document is used to confirm these priorities with the business and gain both feedback and agreement on critical business flows, the scope and complexity of the testing and defining acceptance criteria.
The Test Plan is referenced by team members on how the testing activity is going to be approached and should be current at all times, easily accessed by the team. Here is a suggestion for the framework of the plan Intended Audience Write a description of the target audience to identify the consumers which also prevents this document from being exercised inappropriately.
In Scope Describe the areas, scenarios or functionality that have to be tested and are within the scope of this UAT. Out of Scope Outline the high level functionality, scenarios, areas that will be excluded from scope, especially where the intended audience might assume the inclusion of those areas.
What aspects, including business Requirements, flow, and functionality are not going to be tested in UAT for this project? Assumptions List all the conditions that are expected to be true so you can carry out the UAT.
Test Documentation Test Cases, Test data, Setting up the environment, Test execution, how many Test cycles are required, timelines for cycles, test scenarios Roles and Responsibilities All team members are listed, their roles and responsibilities, and their contact details.
As an example: Sophia Segal.
Sign Off Etiquette
However, you do not want to experience a breakdown of the testing process itself. This blog post is designed to give you some critical points to consider as you develop the user acceptance testing strategy for your newly acquired Human Capital Management HCM system.
This is the first part of a two-part series about how to plan and execute your user acceptance testing process successfully. The first thing to do is to coordinate with your implementation partner to determine what testing looks like. Here are some steps for your consideration: 1. UAT Test Scripts Contrary to popular belief, the responsibility of creating valid UAT test scripts generally falls on the client unless otherwise stated in your contract.
If you are unclear about who is responsible for creating the test scripts or not specified in your sales contract, make sure you discuss this with your partners.
This discussion should outline any requirements for assistance that you will need for testing.
Tips to Ensure a Smooth User Acceptance Testing Process: Part 1
Addressing this as early as possible is essential, as preparing for UAT takes time. I cannot tell you how many times I have engaged in conversations with clients about UAT testing and scripts a few weeks before we are set to begin, and clients are surprised to know they will need to create their own scripts.
This can lead to a very uncomfortable and awkward discussion if it does not take place until a few weeks before testing is set to begin, not to mention leads to the client team working extra hours to build their test scripts at the last minute.
Therefore, it is best for everyone involved to discuss this at the beginning of the project. Once you have clearly defined who is responsible for creating the test scripts, the next step is creating the test scripts. The best time to create them is after you and the implementation partner agree on what your processes will look like in the new system. As soon as you sign off on process requirements, you should begin to create your scripts. Avoid surprises by ensuring that the consultant understands your process and is focused on testing every aspect of your system configuration.
Create a UAT Issues Log You will need to create an organized way to track items that need to be reviewed and validated during the testing process. The best way to do this is to keep a UAT issues log. A UAT issues log can even be as simple as a simple spreadsheet on Excel that tracks an item number, status indicator, description of this issue, and resolution date. At a bare minimum, these items are sufficient for tracking.
You can enhance your testing process by tracking case numbers. Case numbers are helpful if you or the consultant needs to open support cases that require advanced troubleshooting by the HCM software vendor.
Many of us have used this term in various aspects of our professional lives, whether it is writing emails or leaving voicemails for colleagues.
However, applying a less is more philosophy to UAT will create a terrible user acceptance testing process. When documenting issues on your UAT issues log, provide the most detailed description of your problems as you possibly can. Consider what you were doing when the issue occurred, the test ID and user role of the ID you were using, and the expected behavior. Also, remember, screenshots are your friend! Take screenshots of error messages to supplement documentation. Verify Security Settings of Roles to be Tested To avoid surprises during the testing process, confirm the security settings of all roles involved in the testing process.
You can use your signed design document as a basis to confirm the security roles that should be reflected in your system.
Example of Business Email Closings and Sign Offs
Identify Participants for each Role Be strategic in whom you select to test your system. It would be best if you used a mixture of these role types in the UAT process. The cheerleaders will maintain a positive attitude to help others get across the finish line.
Your cheerleaders will also typically assist others who are having trouble with the system as they struggle to find items specified by the test scripts.
Cheerleaders will instill hope in the nay-sayers in the room, who may complain and grumble their way through the process. Test Cases should sufficiently cover most of the UAT scenarios. Business Use cases are input for creating the test cases. Data should be scrambled for privacy and security reasons. Tester should be familiar with the database flow.
Step 5 Run and record the results: Execute test cases and report bugs if any. Re-test bugs once fixed. Test Management tools can be used for execution. After sign-off, the product is good to go for production. He should be independent and think as an unknown user to the system.
Tester should be Analytical and Lateral thinker and combine all sort of data to make the UAT successful.